- What information is collected
- How your information is used
- How your information is stored
- Access and correct your personal information
- Refunds and Returns Policy and
- How you may make a complaint
When a user visits our website, we collect information such as the URL, browser and IP address that you are using. We also collect specific information regarding the user’s session on our website. This includes items such as the date and time of the visit and the pages viewed. We will not retain any such information unless you submit that information for membership registration or other transactional purposes.
Delhi Club does not collect any personally identifiable financial or health-related information.
Non-personally identifiable information (non-PII) is collected to allow us to analyse how our website is used and to improve the content and service the website provides. Personally, identifiable information is collected for analysis to improve the content of the website and the services we provide the user.
Delhi Club owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue in contact with the user. This may include contacts such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. Delhi Club may share this information with its business partners for the specific purpose of a promotion or service offering.
Delhi Club utilizes industry-standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24-hour premise monitoring are also employed. Finally, access to PII is limited to a small number of people and on a need-to-know basis.
Delhi Club website may contain links to other internet web sites. Delhi Club neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Delhi Club web sites.
Based on the information a user has provided, Delhi Club may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt-out of further correspondence
Upon request, we will give you access to your personal information held by us. In doing so, we may require you to pay our reasonable administrative expenses.
You may also contact us if you need to make any corrections, or update any of your personal information that is held by us.
You can request access to your personal information by contacting our Privacy Officer either by email or by post.
To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.
Delhi Club is committed to providing our valued customers with high-quality, freshly cooked and ready to eat, take-away, or home-delivered food. However, we do understand that sometimes refund requests may be made. This policy sets out circumstances in which we may provide refunds in respect of a specific issue, at our absolute discretion.
We will gladly replace or refund incorrect products received or products that have been damaged or spoiled during transport by our staff.
Delhi Club will not issue refunds for:
- Change of mind or incorrect product choice.
- If the food has spoiled as a result of not been consumed within a reasonable time after it has been received by the customer.
If you have any concerns about how your information is being used and would like to make a complaint regarding this, you may send your written complaint to the Privacy Officer here.
We will investigate your complaint and endeavour to respond to you within thirty (30) days of receiving your complaint.
If you are not satisfied with the outcome of our investigation, you may make a complaint with the Office of the Australian Information Commissioner at https://www.oaic.gov.au
This policy may be revised from time to time and we recommend that you check this policy occasionally for updates and additions.